← Back to Home

Privacy Policy

At Blackwood Retreat, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you book a stay with us or visit our website.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email, phone number, address)
  • Booking details and preferences
  • Payment information (processed securely through Airbnb)
  • Government-issued ID for verification (when required)
  • Special requests or dietary requirements
  • Communication history with us

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our site
  • Referring website addresses
  • Location data (with your permission)

How We Use Your Information

We use the collected information for the following purposes:

  • Process and manage your booking
  • Communicate with you about your reservation
  • Provide customer support and respond to inquiries
  • Send booking confirmations and important updates
  • Improve our services and guest experience
  • Comply with legal obligations and regulations
  • Prevent fraud and ensure property security
  • Marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Cleaning services, maintenance teams, and other third-party vendors who assist in operating our property
  • Booking Platforms: Airbnb and other booking platforms through which you make reservations
  • Legal Requirements: Law enforcement or government agencies when required by law
  • Business Transfers: In connection with any merger, sale of assets, or acquisition
  • With Your Consent: Other parties when you have given us explicit permission

Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access or disclosure
  • Accidental loss or destruction
  • Unlawful processing
  • Data breaches

Security measures include:

  • Secure SSL encryption for data transmission
  • Limited access to personal information
  • Regular security assessments
  • Secure storage of physical documents

Data Retention

We retain your personal information for:

  • Booking records: 7 years (for tax and legal purposes)
  • Guest communication: 3 years
  • Marketing lists: Until you unsubscribe
  • Security footage: 30 days (then automatically deleted)

Your Rights Under GDPR

As an EU resident, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Receive your data in a structured format
  • Restriction: Request limited processing of your data
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw previously given consent

Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Analyze website traffic

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

Marketing Communications

With your consent, we may send you:

  • Special offers and promotions
  • Seasonal updates
  • Property news and events
  • Travel tips for the region

You can opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in any email
  • Contacting us directly
  • Updating your preferences in your account

International Data Transfers

Your information may be transferred to and processed in countries other than Romania. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the new policy on our website
  • Updating the "last modified" date
  • Sending you an email notification (for significant changes)

Contact Information

For privacy-related questions or to exercise your rights, contact us at:

  • Email: privacy@blackwoodretreat.ro
  • Phone: +40 744 516 857
  • Address: Neagra Șarului, Sarul Dornei, Suceava County, Romania

Data Protection Officer

For GDPR-related inquiries, you may contact our Data Protection Officer at: dpo@blackwoodretreat.ro

Supervisory Authority

You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you believe we have violated your privacy rights.

Last updated: December 2024

This Privacy Policy is effective as of January 1, 2024